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Shipping Rates
MyOutwardHound.com ships orders using standard ground service anywhere in the 48 United States and our rates are:
Outward Hound Brand Items:
All Outward Hound brand items ship at a flat $8.99 fee regardless of how many Outward Hound brand items you order.
Midwest Homes for Pets Brand Items:
Due to the weight and size of Midwest Homes for Pets dog crates, these items ship at actual ground rates.
Estimating Shipping Charges:
At any time while shopping, you can estimate your shipping charge by adding an item to your cart and entering your zip code and state.
All Outward Hound brand items ship at a flat $8.99 fee regardless of how many Outward Hound brand items you order.
Midwest Homes for Pets Brand Items:
Due to the weight and size of Midwest Homes for Pets dog crates, these items ship at actual ground rates.
Estimating Shipping Charges:
At any time while shopping, you can estimate your shipping charge by adding an item to your cart and entering your zip code and state.
Return Policy
Return Policy:
We will accept returns on any item, for any reason as long as returns are made within 30 days of purchase and are in original, manufacturer packaging and include all accessories. No returns may be made after 30 days.
All returned items must be clean and free of animal residue or signs of wear, or we may refuse to issue credit. Customer is responsible for any and all shipping charges on the return, unless we shipped an incorrect or damaged item. In order to make a return, please call to obtain an RMA#. Returns sent without an RMA# will be subject to a 20% restocking fee.
In the event of a free shipping promotion, any return that causes the order to fall below the free shipping minimum will result in a $8.99 charge which will be deducted from the refund amount.
We will accept returns on any item, for any reason as long as returns are made within 30 days of purchase and are in original, manufacturer packaging and include all accessories. No returns may be made after 30 days.
All returned items must be clean and free of animal residue or signs of wear, or we may refuse to issue credit. Customer is responsible for any and all shipping charges on the return, unless we shipped an incorrect or damaged item. In order to make a return, please call to obtain an RMA#. Returns sent without an RMA# will be subject to a 20% restocking fee.
In the event of a free shipping promotion, any return that causes the order to fall below the free shipping minimum will result in a $8.99 charge which will be deducted from the refund amount.
Customer Service & Contact Information
Have a product question? Need to check on the status of an order? You can contact our customer service team by phone or you can open up a support ticket.
We encourage our customers who do not have urgent needs to use our support ticket system to ensure the highest level of customer service. All tickets are logged, reviewed and answered promptly. To open a ticket, simply fill out the form below. Other means of contact are also listed below.
Corporate Offices:
Boulevard 710
C/O My Outward Hound
710 Wilkes Barre Twp Blvd, Suite 200
Wilkes Barre, PA 18702
Order By phone
912-386-7467
Monday - Friday 9am - 5pm ET
Backorders
While our site uses real-time inventory, there are times when quantities may be off and an item you ordered is not in stock. In this instance, we do not backorder items. You will be notified which items are not in stock and you will receive credit for any items not shipped.
Refund & Returns
We will accept the return of any order within 30 days of purchase. A 20% restocking fee applies to all items returned after 30 days. Please contact us. No returns will be accepted without an RA (Return Authorization) Number, or if they show any signs of use. Due to the nature of our products, and to prevent the spread of disease, we only accept returns if they are free of pet hair or pet related debris. You will be responsible for any and all shipping charges of the return, unless we shipped an incorrect or damaged item, including shipping the merchandise back to us. Upon receipt and inspection of the shipment, we will refund the original purchase price, minus a 20% restocking fee, of that item(s). All returns must be in the original condition and packaging.
Cancellation Policy
Once an order is placed, it is automatically sent to our warehouse for processing, which makes it difficult to cancel an order once placed. While we will do what we can to assist you with an order cancel request, many times it is simply not possible. If you need to cancel an order you placed, please call 1-912-386-7467 immediately so we can advise if the order is able to be cancelled or not. If it can't be cancelled, your order can be returned by following our return policy.
Shipping Information
Orders are processed within 24 hours and generally ship within 2 to 3 business days after they are placed. Please verify that your shipping address is complete and correct during checkout. If your shipping address is incorrect, your order will be delayed. In many instances, the shipping carriers charge an address correction fee of $10 or more if an incorrect address is given, if we are assessed an address correction fee, you will be responsible for that fee. The map below is a estimation of ground shipping time once your order has left our warehouse.
Shipping Rates
To view additional shipping charges, we have provided a shipping calculator located in the Shopping Cart. Simply add your US Zip Code after you have added items to your order, and it will automatically calculate your shipping cost for you.
A few tips about lowering shipping costs:
You can lower your shipping cost by about $2.00 by ensuring your order size is $25 or more. Occasionally, members of our e-mail list receive special shipping promos. You can sign up for this list anytime by entering your name and email address on the left navigation bar.
Orders over 70 lbs. may be subject to additional shipping charges. If the actual costs vary from the shipping amount displayed upon checkout, you will be contacted via email with any additional shipping charges and are responsible to respond within 48 hrs. to confirm or deny shipping charges. Failure to respond will result in the delay or possible cancellation, of your order. If you have any questions about our shipping policies, please contact us.
Privacy and Security
For details regarding the protect of your personal information, please view our privacy policy.
Payment Options
You can use the following payment methods when ordering:
Suggestions and Feedback
Do you have a suggestion about our site or products we carry? Would you like to leave feedback about a recent experience you've had while shopping at My Outward Hound? If so, we would like to hear from you. Please contact us.
We encourage our customers who do not have urgent needs to use our support ticket system to ensure the highest level of customer service. All tickets are logged, reviewed and answered promptly. To open a ticket, simply fill out the form below. Other means of contact are also listed below.
Corporate Offices:
Boulevard 710
C/O My Outward Hound
710 Wilkes Barre Twp Blvd, Suite 200
Wilkes Barre, PA 18702
Order By phone
912-386-7467
Monday - Friday 9am - 5pm ET
Backorders
While our site uses real-time inventory, there are times when quantities may be off and an item you ordered is not in stock. In this instance, we do not backorder items. You will be notified which items are not in stock and you will receive credit for any items not shipped.
Refund & Returns
We will accept the return of any order within 30 days of purchase. A 20% restocking fee applies to all items returned after 30 days. Please contact us. No returns will be accepted without an RA (Return Authorization) Number, or if they show any signs of use. Due to the nature of our products, and to prevent the spread of disease, we only accept returns if they are free of pet hair or pet related debris. You will be responsible for any and all shipping charges of the return, unless we shipped an incorrect or damaged item, including shipping the merchandise back to us. Upon receipt and inspection of the shipment, we will refund the original purchase price, minus a 20% restocking fee, of that item(s). All returns must be in the original condition and packaging.
Cancellation Policy
Once an order is placed, it is automatically sent to our warehouse for processing, which makes it difficult to cancel an order once placed. While we will do what we can to assist you with an order cancel request, many times it is simply not possible. If you need to cancel an order you placed, please call 1-912-386-7467 immediately so we can advise if the order is able to be cancelled or not. If it can't be cancelled, your order can be returned by following our return policy.
Shipping Information
Orders are processed within 24 hours and generally ship within 2 to 3 business days after they are placed. Please verify that your shipping address is complete and correct during checkout. If your shipping address is incorrect, your order will be delayed. In many instances, the shipping carriers charge an address correction fee of $10 or more if an incorrect address is given, if we are assessed an address correction fee, you will be responsible for that fee. The map below is a estimation of ground shipping time once your order has left our warehouse.
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Shipping Rates
To view additional shipping charges, we have provided a shipping calculator located in the Shopping Cart. Simply add your US Zip Code after you have added items to your order, and it will automatically calculate your shipping cost for you.
A few tips about lowering shipping costs:
You can lower your shipping cost by about $2.00 by ensuring your order size is $25 or more. Occasionally, members of our e-mail list receive special shipping promos. You can sign up for this list anytime by entering your name and email address on the left navigation bar.
Orders over 70 lbs. may be subject to additional shipping charges. If the actual costs vary from the shipping amount displayed upon checkout, you will be contacted via email with any additional shipping charges and are responsible to respond within 48 hrs. to confirm or deny shipping charges. Failure to respond will result in the delay or possible cancellation, of your order. If you have any questions about our shipping policies, please contact us.
Privacy and Security
For details regarding the protect of your personal information, please view our privacy policy.
Payment Options
You can use the following payment methods when ordering:
Suggestions and Feedback
Do you have a suggestion about our site or products we carry? Would you like to leave feedback about a recent experience you've had while shopping at My Outward Hound? If so, we would like to hear from you. Please contact us.
Email Signup:
Join Our Mailing List
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